Factors affecting customer service
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Video Overview
There are many dynamics that influence the quality of an organisation's customer service. If you are able to recognise such dynamics, you will be in a better position to plan the customer service policies you wish to adopt so that the quality of the customer service is at its optimum. Customer service goes a long way in any organisation, giving it the edge in a competitive market. This tutorial will help you to understand the specific factors that have an impact on the worth or value of customer service. When you understand these influences, you will be able to structure methods of monitoring and evaluating the effectiveness of the organisation’s customer service strategies.
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