Frequently Asked Questions

What is a Concept Video?

A Concept Video represents a bite-sized unit of knowledge on a particular topic. Knowledge can be broken down into bite-sized units, which – when assembled – constitute a complete set of knowledge. These units of knowledge can be common across a variety of different learning programmes. Whether you are looking to define 'assets' or learn about 'gross income', we have a video to suit your needs.

What is a Software Video?

A Software Video is a bite-sized unit of knowledge on a particular element of a software program. When Software Videos – as bite-sized units of knowledge – are assembled they constitute a complete set of knowledge, which helps you understand and use a software program. 

What is a School Exam Video?

These videos were designed around the Curriculum and Assessment Policy Statements (CAPS) for South African schools and can assist scholars with their final examinations. They are delivered in the School Accounting Playlists.

What is Upload Media's Video Learning Channel and what does a subscription cost?

The Channel is a library of videos, similar to those you would access on YouTube.

The library includes Concept Videos and Software Videos. Each video represents a bite-sized unit of knowledge, which builds on and strengthens a student’s existing subject knowledge.The content of videos is compiled by accomplished education professionals, who know how to encourage proficiency in the ‘classroom’ and in the workplace.

You need to become a member of Upload Media’s Video Learning Channel and pay a subscription fee in order to access the library of videos. You can pay for a subscription lasting one month (R 390), three months (R 780), six months (R 1 180) or 12 months (R 1 580). All subscriptions will renew automatically. Keep in mind that your subscription will entitle you to watch ALL the videos in the Video Learning Channel – providing excellent value for money.

How do I view the videos in Upload Media's Video Learning Channel?

Videos in the Channel are displayed as a list, but to make it easier for you to find the video you’re looking for we’ve placed tags on each video. These serve as keywords for the video content.

If you’re looking for the Concept Video on defining 'assets', you can type relevant keywords into the search field, and the tags on the relevant videos will display all videos that relate to your keywords. Essentially, it works the same way as you would expect when searching for a video on YouTube or Vimeo.

Each video in the Channel has a unique code, which will also make it easy to find the video you want.

What is a tag?

A tag is a keyword or phrase we have attached to a video to make it easier for you to find.

What is a playlist?

A playlist is a structured collection of specific videos relevant to your coursework and the content in your EDGE Learning Media textbook. Your playlist may contain Revision Videos and Concept Videos (and sometimes Software Videos), or it may just contain Concept Videos. These playlists have been compiled in conjunction with your EDGE Learning Media textbooks.

Playlists are built around the idea that your studies should move forward in a methodical way. 

What is the difference between a 2015 playlist and a 2016 Study & Solutions Kit?

Note that ICB playlists marked '2015 Playlists' refer to assessments written between 1 April 2015 and 31 March 2016. If you expect to write your assessments between 1 April 2016 and 31 March 2017, you will need to order the Pro Study & Solutions Kit, which you can do from EDGE Learning Media's online store. The kit contains the updated media plus a trial exam paper to help you prepare for your assessments.

What is a 'ticket' and what does it cost?

In order to view a playlist, you must have bought a 'ticket', which provides you with online access to the playlist for a determined length of time. Alternatively, your EDGE Learning Media textbook may have come with a coupon code and DVD, which provides online and offline access to the playlist of videos relevant to your textbook.

A 'ticket' buys you admission to a playlist. There are various types of tickets for different playlists.

What is a video kit?

Many playlist 'tickets' are bundled with a video kit, which comprises a DVD and a handbook. The DVD contains the same playlist for you to view offline on your computer at home – once you have registered the disc. It saves you having to go online every time you want to watch a video in the playlist and – unlike the playlist 'ticket' – it does not expire after a determined length of time. The included handbook provides extra support. It comprises printed questions, answer templates and solutions.

How do I view the videos in my playlist?

Playlists can either be streamed online through an app, or they can be viewed offline using the DVD included in your video kit. Note that you will have to register the DVD online before you can view the playlists contained on the DVD offline. 

What is the difference between a playlist and the Video Learning Channel?

A playlist is a collection of videos that refer to a specific course, grade or textbook, while the Channel is a library of videos.  

How do I cancel my Video Learning Channel subscription?

In order to cancel your subscription you need to first log in to your account. Once logged in, you should select 'My Tickets and Subscriptions'. This will take you to your list of active subscriptions. Here you will be able to terminate your Channel subscription by clicking the 'x', which indicates 'Cancel'. If you do experience any difficulties please do not hesitate to contact This email address is being protected from spambots. You need JavaScript enabled to view it.

How do I access Upload Media's mobile site?

In order to access the mobile site, you will need a recent smartphone or tablet device. By typing into your mobile device's browser, you will be directed to the mobile site by default. The site should work on multiple versions of the iOS, Android, Blackberry and Windows Phone platforms within your browser. However, if you are unsure about the compatibility of your phone, speak to one of our consultants, who should be able to assist. Additionally, if you are struggling to access our Flash-based desktop playlist apps from your laptop or desktop computer, you can actually access the mobile site playlists (which do not require Flash) on your computer by going to

How do I use QR readers?

In order to unlock the enhanced features of textbooks powered by Upload Media, you will need own a smartphone that has a camera capable of reading quick response (QR) codes. If your textbook contains QR codes and you would like to make use of video learning, follow the steps below:

1. Register online at and subscribe to the relevant playlist.

2. Make sure you are logged into Upload Media’s mobile site on your smartphone (in the Google Chrome or Safari browser).

3. Make sure you have downloaded the free QuickMark QR reader app for your iOS or Android device.

4. With the QR reader application open, hold your phone over one of the QR codes in your textbook until it finds the link.

5. Open the link in the browser you have logged into and the video relevant to that section in the textbook will open and play on your device. (Note: You may incur data charges.)

If your smartphone runs on Windows Phone 8 (or 8.1), we recommend you download the UC Browser from the Windows Phone Store (8 / 8.1). This browser has a built-in QR scanner widget. Once again, make sure you are logged into the Upload Media mobile site in this browser before attempting to scan a QR code in your textbook.